Ru Kero

Make your life easier and work with a small company directly instead of this mess of a large company. Before you think of using this service, I suggest you google search another company and just use them. They are cheaper, have better communication, better service and home depot doesn't get a cut from giving you a terrible customer service. I called Home Depot a week ago for a dishwasher installation. I booked the appointment and gave them my credit card information (booked for July 29th). A couple hours later I realized I needed to book an earlier date than what Home Depot had available so I managed to find that with another company and tried to cancel with Home Depot. I called back and they didn't have my appointment on file or anything. They said that it must not have gone through. This was the conclusion after being transferred to 5 different Home Depot departments. Its not the employee's fault but the system is so complicated that no one knows who is responsible for what. A week later (today) i receive an email appointment confirmation that I was scheduled for July 30th which is not even the date I booked and I would be unavailable. I already finished what I needed to do and so I had to cancel this appointment where the email confirmation is more than a week late. I've been transferred 5 times already and still not reaching the right person for a refund. You have to go through two different departments to cancel the appointment and through another person to cancel the refund. This was a terrible experience in all. I don't know why I did this to myself. but I'm putting this review out to let others know. Why waste your time and money, when there are so many better alternatives out there. This was probably one of the worst decisions I made in the last year. I'm still trying to get a refund. August 4 Update: Refund has still not come in even after making multiple calls and beings transferred and put on hold 8+ times just to try to get to the right person. The system is not set up to provide employees with the right directory. I called again with the number they provided and it is yet again. They've given me order numbers and ticket numbers and when I call back, they can't even use these numbers to find my file or anything.. Again after being transferred 5 times, no progress but they said they will call me back tomorrow.