We had a Lee Castle crew replace our hot water heater. Within 24 hours of this installation we had 4 fire trucks at our house due to an electrical fire caused by arcing at the hot water heater disconnect. The fire report and subsequent electrician's diagnosis both indicated the cause was a mistake during hot water heater installation. While the damage could've been much worse, we were content to allow Lee Castle the opportunity to 'make it right' and cover the electrician repair (~$200). Instead of taking accountability, Lee Castle himself claimed the issue was caused by 'an act of god' and after telling us to 'send him the receipt' chose not to cover the electrical repair. It's an unfortunate situation and a shameful response from this business and it's namesake owner. Would not recommend.
- Approximate cost of services:
- $1,300.00