R. from Richmond Hill

We selected this company to replace our windows and patio doors. I had several estimates from other companies and Tony was able to beat most of them with the same brand of product. The estimated wait time was right on the spot and installation process went smoothly. I’m quite satisfied with the windows, workmanship and overall experience.

My furnace stopped working on the weekend and someone from Buttons came in for repairs. After checking all sorts of things and calling several people at the company for advice he changed the high limit but the furnace still didn’t come on. I was told I should either change another part or change the furnace and the part can only be picked up from dealer the following week. I paid and he left. The next day after battling with cold for another night, I called another company. They came in and swapped the center fan module and the furnace was back on. I was told that the high limit rarely breaks but since Buttons technician took the old part there was no way to check. I later checked the price of high limit and it seems that I was charged over $100 more than the actual retail price. To sum up my experience with Buttons; they came in, charged me $500 and left me and my family in the cold without fixing the issue which was later fixed by another person for less than half as much. I should have probably asked them to put the old part back and just pay for the service call. Lesson learnt...

I am extremely happy with the service I received from Cozy World. Fred was very professional and diagnosed the problem quickly and explained the options to fix the issue. He then replaced the center module part and we were up and running in no time. The furnace is actually working better than it was before.