Trish

Louie et al installed our Boiler and Water Heater many years ago. We had regular servicing with very little change to the $ rate as the years went by. We have since replaced our water heater and our boiler required a new pump. Consistent loyal friendly service throughout, that kept us confident we were in professional hands. Today Louie came to my rescue. I had mistakenly put a 'hold' on a low temperature...so I thought the boiler was not working, as I was unable to raise the temperature. After quickly discovering my mistake, he became aware some of the rads had not been bled. Sensing he would make my life easier, he did this for me. So not only a gracious response to my mistake, I also got a helping hand along with a 'no charge' visit. Obviously a company where loyalty and respect, as indicated by Amanda at the front 'desk' for many years, are also part of their service mission.

Confidence comes when there is reliability and trust. Connor has confidence in his employees and vise versa. Connor or Jamie, his office manager, kept in touch with me re his schedule. Shingles were chosen by me with consultation and support. His foreman Jose and co-workers are respectful of each other, having a rare positive work ethic between themselves, while well turned out in their 'Lanigan uniforms' I witnessed this during the 3 days they worked ceaselessly on my roof. Mutual driveway and walls were well protected and clean-up was constant throughout each day...rather like 'clockwork' in motion... Communication with Connor was calming and the whole job left me with a sense of relief that it was 'a job well done' by all, from beginning to end, right up to when the dumpster was removed. The finished roof, now 'sans chimney' looks very fine indeed!