Dan in Hamilton

Do NOT give any money or business to "Mo/Mahmoud/Mahmood" from Comfort Level One. He's started and closed several businesses in order to run away with deposits, and uses fake addresses and different spellings of his name. He cheaps out on jobs, runs away with money, and is flat out DANGEROUS for gas installations. I'm a General Contractor in Ottawa, and dealing with him was the single worst experience I have ever had in 20 years of business. This is also the first negative review I have ever posted. Ever. He replaced a furnace and hot water tank 6 weeks ago in January. Wanted all money up front in cash and e-xfers and gave no paperwork. Covertly installed a much smaller hot water tank than was discussed, only suitable for a 1 bath condo for my 3 bath house. (Navien 150s, Google it). The install was horrible. Cigarette butts and pee holes all over the driveway, broken concrete and sawdust left everywhere. The next day the water tank threw an emergency code and stopped working. He said he'd replace it but claimed he couldn't because he had no money. He also didn't install the air conditioning condenser even though I've paid for it in full, he left the cut lines hanging and open. (He didn't evacuate the refrigerant, just let it blow out into the basement!) He kept making up stories every few days about ordering the heater. He didn't know I have accounts at his suppliers, since I'm a GC, so quick calls kept revealing he was simply making up stories. My wife speaks Arabic, and during the install she asked me why people kept calling him asking for money. After a few weeks I realized he has no intention of coming back so my lawyer did some digging. Turns out he regularly takes deposits and runs. He's started and dissolved 3 companies in the last few years. I'm not allowed to mention other companies in this review, (You can contact me for info) but both are rife with people complaining about deposits taken and work not completed. So, I had another HVAC tech come by, he immediately wanted to shut down and red tag the entire installation, it was THAT DANGEROUS. Also, the likely reason for the malfunction is that he used too long of a cheaper, undersized gas line. (Heater can only take 24' of 1/2" line, he used 30') So I've had to report him to the TSSA due to the red tag, and yet still, I don't have a working hot water heater, and he's making up stories about family emergencies (Which he's told other people over and over). It's been 6 weeks now, it's obvious he has no plans to repair/replace the unit OR install the AC coil I paid for either. I offered to take a partial refund, but of course I haven't seen that yet either. If this review is still up, it means he hasn't fixed or refunded the money. It's a new story or reason every week. There are many people who have posted these types of reviews and I've been in contact with a few of them. If you've been victimized by Mo please email me at danwec(at)gmail.com and I can give you much more info than I'm allowed to hear due to review guidlines. So, now I still have an undersized, malfunctioning hot water heater, no air conditioning, I have to go to court, and I had a chat with a detective who believes there's more than enough for a fraud investigation. If he responds here with anything, it will be yet another made-up story. I'll take the reviews down if he fixes his issues.