Much to our distress, the Ice Maker in our 10 year old refrigerator failed. After doing a bit of Googling and checking reviews, we called Dowell Equipment Services. Jessica was very helpful. She took all our info and even identified that replacement parts were available for order. She set us up with a service appointment one week later. Beau arrived ( with a trainee) on time, explained what his diagnostic procedure would be and went to work. As expected, the Ice unit itself had failed and had to be ordered. The appointment to install the replacement unit was set for the next week. Again, Beau (and the trainee) arrived on time and quickly completed swapping the units. As promised, after about 24 hours, the ice bucket was starting to fill up with ice. We were very happy with the quality of work and will certainly use Dowell if necessary in the future.
- Approximate cost of services:
- $500.00
- Company Response
It was our absolute pleasure Jim, to have come in and repair your ice maker for you. There isn't anything more rewarding then customer satisfaction and we are thrilled to know you were happy from start to finish. Thank you for entrusting us with your appliance and thank you for taking the time to share your thorough, positive and kind feedback with us, I know we all appreciate it.
You were such a pleasure and we are honored to have met you. If you ever need anything in the future please let us know, and we'll be there. :D
Take care Jim and stay safe.
- Team DES