Sharon in Kitsilano

The alarm had gone off (false alarm) at our apartment and they had sent someone to check out our place. When I came home, the alarm wasn't reset so I emailed them for more information. I couldn't believe it--I emailed everybody I knew at Genesis several times (billing, info & admin emails, alarm monitoring, and director of services) several times and I didn't receive one response until 1.5 months later (and it was an inadequate answer). This wasn't even a big deal--I just had a minor question but no one would reply back to me. 2.5 months after this incident, I sent them an email that I was terminating their services and what to do next--forms, pick up keys?... Again no reply. I finally called them and they said that they would have a guard drop off my keys. When I opened the envelope, they were the wrong keys!! I finally went to their office and sat there until they found my keys, about 45 minutes. Epilogue: NINE months later, I receive a bill from them listing all the "unpaid" invoices. Apparently, they didn't know that I had fired them. I sent them an angry email, and they called me back promptly (surprise!) and got it settled very quickly.

I hired Eugene in 2000 to do a variety of tasks: cleaning & staining deck, installing some glass, building some tables for the deck, and some indoor painting. The tables that he had built never lasted the winter. The stain bubbled up, and the wood was splitting. I started calling Eugene in early spring 2001. I left him many, many, many messages (I think he had call display and was avoiding me) and he never called me back. The only time I spoke to him was when he actually picked up the phone. I managed to speak with him once and asked if he could replace the table tops by May, and he said no. He said to call him after his big job in October. So I waited and called him in October, and he again never called back. I offered him all kinds of solutions in my messages including borrowing his sander, and me sanding off the bubbling stain myself. I said that he could take off the table tops now, and replace them later in better weather if he was busy with other projects. He never replied. I called again in January 2002, and then gave up in the spring. I eventually hired another guy to replace all the table tops that I had already spent money on with Eugene. I had kept these notes as I had intended to take Eugene to small claims court, but I just got so busy that I never followed through.