Nick

Hi, Stefano called back shortly after I posted my request & was very helpful in going over what I have in place re: dust & air quality & suggested I save my money re: testing. I may well get it done in the future but I appreciated the time he took to walk me through the process. Would highly recommend him, Nick.

Excellent job, very professional & accommodating especially when we had trouble finding a parking spot for the van! Would highly recommend, Nick.

TJ Fine did an excellent job on reupholstering my leather chair & ottoman. I shopped around & they had the best price. They completed the job in 3 weeks. Highly recommended, Nick.

Not Recommended Although the distributor was very helpful & the installer very professional, if you are planning to purchase window blinds, I cannot recommend 3D Interior Fashions Inc. I admit my lack of knowledge made the 3 month process of finally getting the blinds that were best for me frustrating on both sides. However, the way they organize their customer service leaves a lot to be desired: 1) The 2 initial quotes were incorrect; one involved an increase in price & the other the colour of the blinds. I suspect that, as was apparent during the whole process, a lack of time & organization contributed. 2) Attempting to contact them via email proved essentially pointless &, when they did respond, it was patronizing 3) Attempting to contact them via phone depended primarily on the contact having time between clients or driving in the car (once while in a snow storm) vs having someone available during normal business hours. My messages were never really listened to, only the fact that I called was noted. If they had been, a lot of time might have been saved by having the answer ready or emailing me. At one point, while waiting for colour samples, I was informed after days of delay, I could go online & choose the colour. It got to the point where I simply dialed the number, hung up & waited for their return call. Eventually they always got back to me but I often felt treated like a nuisance. 4) The general impression was that everyone was way too busy to deal w/ customer follow-up & to take the time to explain things especially to someone like myself who knew nothing about blinds. I was often told “we’re really busy” as if, as a $2000 customer, that’s supposed to be my problem. 5) When I requested a breakdown of their quotes they did not provide one, except for the initial quote, so I was unable to compare quotes or understand how they calculated their numbers. It was impossible to know what each blind cost, any taxes & installation cost & whether the expected discount was applied. Apparently, I was expected to trust them. The blinds are of good quality, however, given the cost involved, the process of getting there was frustrating & unprofessional, Nick.

I hired TR because of their reputation as a reliable moving company. However, I cannot recommend them due to: 1) the actual cost being $500 over the estimate 2) the sales rep being let go while I was arranging the move. I had to be told by her rather than a company rep. informing me there would be a new rep handing my move. I was concerned my move would get lost in the shuffle 3) I purchased Market Value Protection insurance assuming it would cover any damage & was not informed that, although they put a value of $45,000 on the contents, it does not cover anything older than, essentially, 14 years as it is based on depreciation of 5-7%/year, not value ( I had wondered why, when making the claim, they had asked me how old the damaged pieces were vs an appraised value). Confusing. 4) there was $900 worth of damage to my antiques that, of course, the insurance would not cover. They did give me a "goodwill" amount of $300 5) they charged me an additional $339 for packing materials (wardrobe & mirror boxes) which they had indicated were complementary 6) after a wasted month of back & forth emails (mostly my emails to them asking for clarification) & a lot of forensic analysis on my part (they did provide me w/ supporting info.) they finally told me that they had assumed I had purchased those boxes as they were not returned! Really! What would I want w/ 2 wardrobe boxes & 10 mirror boxes in a 2 bedroom apt.! They did refund me the amount but what a waste of time. I should have done my homework especially regarding insurance & should have read the Homestar reviews before deciding on a moving company. Caveat Emptor! Lesson learned, Nick.