John in Ottawa

Strassburger does not honour its warranty and their customer service is deplorable. I purchased 54 windows with LoE-366 glass. Over time 8 developed seal failures. In response to my warranty claim Strassburger provided the wrong glass: LoE-272. This is inferior and visibly different to what I had purchased originally. I now have 4 windows which do not match the others in appearance or UV protection. Despite my efforts, there has been no acknowledgement of the error and no attempt to rectify the matter. My emails and voicemails have been ignored. Such a lack of accountability and integrity is disgraceful.

Hugh, the owner, has been looking after us for about 20 years. Expect excellent service which is reliable, conscientious and reasonable priced. Highly recommended!

On a very cold day my furnace suddenly would not produce any heat. The problem was efficiently resolved within hours of my call. Duy is a very knowledgeable technician who waived the diagnostic charge.