Megan in Mississauga

We knew we would need new shingles in a couple of years but ended up needing them sooner than expected. We have a second peak at the back of the house (south-facing) that creates a trough where water can collect and run down. The shingles there had worn out much faster than expected and the wood roof underneath was showing through. We called other companies who saw the area and didn't flag it as anything special, just needing new shingles. Those companies gave us prices that had us pleasantly surprised but we were concerned about that trough area. John at CRS took one look and immediately detailed the special treatment that area would need in order stand up to the scorching sun and the wear and tear from the water collecting and running down that area. Essentially, treating it like a flat roof back there in order to handle the temperature, water, etc. that caused the damage we were now dealing with. His quote was quite a bit higher but we came away from meeting John with utter confidence in what needed to be done. He took the time to answer all of our questions (we can be a little high-maintenance and detailed) and was extremely forthright and easy to deal with. Our roof took 2 days to do. The crew was polite, they checked in frequently to ensure we didn't have any questions or concerns, and there wasn't a leaf out of place in our landscaping when they left. We did a quick check of the yard to gather up anything left behind and there was nothing for us to do! We only found one roofing nail and that was because it fell behind the BBQ. They left everything below the roofline exactly as it was when they got here. (Of course, everything above the roofline was left looking BETTER than before!) There is a reason this company has been able to operate in a small town for over 50 years: they know their job and they do it well. To John, Al, Alex, Shaun and the rest of the crew: thanks a bunch, guys. :)