Ingrid in Vancouver

I contacted Pioneer because of reviews and am very glad I did. My ensuite toilet was running constantly and leaking at the supply line. Also the shower’s drain was slow. My plumber, Dan, was cheerful and pleasant and seemed knowledgeable. He took the time to inspect my mechanical ‘room/crawl space’ so he would know what he was dealing with. He suggested maintenance on my boiler, but merely advised ie there was no hard ‘sell’ job. Dan fixed the issues quickly and cleaned up after himself, leaving zero mess behind Communication: with office, excellent. with Dan also excellent Timeliness: Plumber was held up on previous job so arrived outside of the promised timeline but he communicated well about the delay, as did the office. Cost: fully explained up front