Kathryn from Toronto

While Sunday morning and flooding basements may seem like your worst nightmare Dmitri from A to Z Plumbing made our solution almost dreamlike. In a panic I called A to Z Plumbing & Drain and Dmitri answered the phone. He asked a few questions and told me he would be at my door within 30-40 minutes. He gave me an approximate cost to do the work we discussed. He arrived within the timeframe promised and executed a plan that took about an hour to resolve. I paid him what he quoted and I was well on my way with my day with resolved plumbing issues. Not a nightmare at all. Highly recommended.

When I went into the showroom Riz was very knowledgeable. I had my gas fireplace installed in June, last year, while doing other livingroom renos. When I turned it on in September it didn't light up all the way and the remote didn't work. When I went into the showroom and talked to Riz he offered a service call but would charge me $150!! Needing to fix the problem I agreed. It's been 3 days now and I still haven't heard from him. My husband went back to the showroom and spoke to Ruiz directly as well. Since then, I've called several times with a promise of a dame day set up for a service call. When I called another fireplace store the person on the other end of the phone told me that FPD has a reputation in the business for being really bad at after sales service. I wish I had known before I bought. Stuck with a non-functioning, brand new fireplace that cost me $5,000!!!!

Jeff (the "J" in J. Roberts) did my kitchen renovations including removing a structural wall. Jeff looked at our designs which we had in place before he became involved in the project. He immediately suggested that we do away with the pillar that was suggested to dawn the middle of our living room as it was, agreeably, not optimal. Because of Jeff's building experience he quickly nixed the pillar idea and, instead, put support beams in the ceiling so that we would have a wide open space. I have to admit that I was a little nervous about hiring a contractor I didn't know and that I found on the Internet but Jeff put me to ease quickly when we met. During our renovation he was always asking if we were happy with what he had done and he also asked many questions along the way often arriving early in the morning to have a quick chat before my husband and I left for work, to describe what was the task(s) of the day and to re-confirm our choices as well as to discuss any issues that had to be decided for the work to move forward. The real test of the integrity of Jeff's work resonated with me when it was discovered that we had a small problem a few months after the work was completed. One of our pipes wasn't tightened enough and it was dripping a little in our cabinet. When I called Jeff to tell him he was out the next day to fix it. I liked the fact that he doesn't have a tailgate policy (ie: see the back of my tailgate and the warranty is over!). I would not hesitate to recommend Jeff to anyone. He is professional and he cares that his clients like his work....and I love my new kitchen!!!!

When I contacted Drain.com for my watery basement issues they understood the need for urgency. They arrived within 3 days and they were fast and efficient. Two days later I had new weeping tiles along the back of my property and they found and sealed the leak in my foundation. They repacked all the soil and I can barely tell they were even here. I would recommend them.