Mario

Called the company to get an estimate due to an issue with mice around our home. We described that there are in front and back and would like to have someone come over and install some boxes. I was told the job is guaranteed for 6 months, and that if there are any mice during this time, the person will come to fill in more poison. A guy came and he said that he will install a box in the back and if I want another one in the front I have to pay double. I asked about the phone call with the assistant and he mentioned he did not know why I was told that and that the price is what he said. I asked to maybe split the poison between 2 boxes, one in front and one in back, and this was not what he wanted either. When asked about the 6 months guarantee I was told on the phone, he said he cannot do this, and he can come back if I pay $175 to refill the box. Long behold, that winter I had mouse tracks everywhere, the summer after I setup traps and caught many myself. This being said, I am not sure what kind of poison was used as it didn't have much effect. Bait and Switch is what they used and that is why they have these Home Star reviews. Stay away, or make sure you get in writing what they promise, before Rocco or any other technician shows up. Empire Wildlife challenged my review to HomeStars saying that I was not a customer. I scanned and submitted my invoice to HomeStars to validate that services were provided and only then did HomeStars post my review.