Wow, my first bad review!
I always test product after a repair and always advise customers to watch repaired product closely for the first couple of loads, trouble can occur at anytime, especially after an older machine is serviced. When advised of her problems I returned the following day to double check the repair and see what went wrong. I disassembled the machine but could find no problems with leaking, upon further testing I found a laundry drain system that was backing up when the machine was used on a full water level setting. I advised Linda over the phone of this problem and showed her son where the drain was backing up. I suggested that a plumber would be required to correct the problem. There was no charge for the return visit or for the time disassembling and testing the machine and laundry drains. I thought I had done the right thing under the circumstances...
Then I read this review...
I called Linda back right away to discuss her problem. I explained that the problem was not with the washer but with her plumbing system. The drain backs up and overflows when the washer is set to the maximum water setting. Over time lint and dirt can accumulate in laundry drains causing them to back up. I asked Linda to try the washer while watching the drain to verify for herself that this is the problem. I have recommended a local plumber who should be able to correct her problem. Linda is willing to print a retraction if the problem turns out to be what I suggested it was in the first place.
I always try to do my best, and I admit to my own mistakes when I make them.
Thank you all for your support and reviews.
Regards,
Steve Brannan