We do appreciate the mention about the quality of our work as this is something we pride ourselves on and believe this has gotten us to where we are today having literally thousands of happy repeat clients. As for the 6 star rating, there are some very important details omitted in the reviewer comments that, we believe, would provide a very different picture. Firstly, the cost confusion Andrew mentions is about a simple error made on the invoice left at the property when the workers misread the work order details. Another important factor not mentioned by Andrew is that the total was actually $141.25, or more specifically, $125.00 before tax and that we only charged $122.00 before tax almost 1/2 decade ago. In other words, a total increase of only just over 2%...much, much less than the inflation costs of just about anything else, including gas costs, etc. during the same period of time. Additionally, Andrew was told via his neighbor that he will be getting a $10 discount off the next cleaning due to the error we made on the invoice left at the property, which means the subsequent cleaning cost will actually be quite a bit less than what it was 1/2 a decade ago. When all these additional factors are considered, hopefully a clearer picture can be seen that a 6 star rating is a little misleading, but we do understand that the rating obviously reflects Andrew's feelings. Unfortunately a human mistake occured on the invoice. We acknowledged this, explained everything as clearly as we could, and even provided what we felt was a substantial future discount as our means of saying, "sorry".
As for the "Online Booking Tool", it's purpose is to schedule jobs whereby we need access inside the house, such as for inside window cleaning. Outside work, such as Gutter Cleaning, does not require anyone to be present. This method of scheduling greatly improves the efficiency of how jobs are completed and gives homeowners the freedom of not having to schedule time off for something that does not require them to do so. We have found that clients overwhelmingly prefer this method because they have their own lives to live. In view of all the above, hopefully anyone who takes the time to read our reply can determine for themself whether they too would have rated our service as 6 stars due to a simple invoicing error that was caught on the very same day the service was rendered.
