black widow from Whitby

despite some confusion with arrival time and coming over an hour later than what was booked, they made it up to me by bringing an extra person so twice the work could be done in half the time. they were very apologetic and went above and beyond to get everything done in time (i had to leave at a set time for an appointment, so was very apprehensive about the late arrival) and even cleaned out my central vac canister, humidifier filter, air return filters and more for me at no charge. as always their work was exceptional! they used an all-natural thyme-based antibacterial cleaner that left a lovely scent in my home. pleasant and professional as always. :)

as always, captain electric provides quick, professional and thorough service. dan was great -- very pleasant and friendly and really knew his stuff. he even reminded me about a discount coupon i forgot i had, for extra savings! very pleased with captain electric's work, as usual!

My first, and not last, time using this company! They were fantastic -- arrived promptly, very respectful, took great care to protect my home (the little booties they gave us was a great touch!), finished early and did an absolutely stellar job. I wouldn't hesitate to recommend them to anyone. Daltony & Carlos were outstanding, thank you so much.

very hard to get a hold of -- took me about 6-7 calls/emails/facebook messages over 3 weeks and by the time they got back to me, the time/date i wanted (i had out of town company coming to stay and wanted the carpets cleaned before they arrived) was gone. i wound up having to take time off work to accommodate their availability, and then on the day they came, they were almost an hour late with no notice/apology. i bought a voucher through one of those online deal sites but it wasn't honoured. the voucher said 3 bedrooms and a living room. but i didn't need the bedrooms done, all i needed was my family room, nothing else. however, when i brought them into my family room, i was told it wasn't included because it wasn't a living room (but it IS our living room!), it was a "high traffic" area and would require extra water, cleaning fluids, etc. i asked why it wouldn't be offset by saving the water and cleaning fluids from the 3 bedrooms that wouldn't need cleaning, but did not get any answer. i wound up paying more for the one family room than the entire cost of the voucher. (i had to get the family room done -- i had moved all the furniture out in anticipation, and my company was coming that afternoon so i had no choice but to pay the extra cost as i couldn't find another carpet cleaner on such short notice, plus i'd already taken the morning off work to accommodate their schedule and was running late.) robin was very polite and regretful about the explanation, but given the hassle, inconvenience, lack of communication and cost i wouldn't use aladdin again.

they are they ONLY electrical company i will use. always available no matter when i call, helpful, polite & respectful. wish i could remember tech's name -- he was fantastic!