Proppilot in Toronto

I called first thing Monday to order a FTA starter kit that should include receiver, LNB, dish and cable/connectors/ties etc. First thing was receiver shown in kit was not available so they swapped in another. Website and man I spoke with said 48 hours for store pickup. Called at 48 hours and the guy was totally disinterested stating the kit was being put together. At 3 days same thing and on the forth day I got a woman who seemed to give a crap and made a few calls and said it would be ready Friday. Called Friday at 2:30 and not ready so I pushed hard and she said come at 4:30 to the store. Drove 79 km to the store for 4:30 and the place is a torn down disaster inside and nobody was there. I called her and she drove over and proceeded to pull the kit together. Dish was new, LNB was used and the receiver was not flashed/updated as promised so it thinks it is in China and only Asia Pacific satellites programmed. It even has a Chinese power plug on it. They did not have the installation kit and the woman gave me a chunk of used coax. Lucky it is not my first dish rodeo and I was able to find some forums that helped set the box up to Galaxy 19 (which I told them I was using when I ordered and they said it would be updated to that) and six hours later it is up and running. This place is a junk shop with terrible support and zero interest so try to find what you need someplace else unless you want to suffer or you are a techie as I am and have experience. Dr. Sat needs to see a new Doctor

I am giving Sean and his team at Winser Doors Inc a five star rating for how they dealt with a challenging situation. In 2019 we purchased a very high end door through Winser that they installed and as a new product, it had some quality issues with the finish. Winser worked with the supplier to replace the door and unfortunately that door had other issues related to production so they worked hard and got us a third door which they installed. Ultimately we were not happy with the third door and Sean and Winser went out of their way to make us happy.