Overall Boonstra did a great job replacing my AC/Heating system in my condo. I have an Aquatherm unit and it was a very complex job. The technicians were very polite and professional. They worked 8 hours non-stop to finish the job. The only complaint I had was unfortunately they did not do a very thorough job cleaning. I asked the company if they were supposed to do a full clean up and Boonstra confirmed it was required for them to do a thorough clean up after each job. They left behind a lot of grease stains on the walls, doors, sink and floor. Also found a few loose screws on the floor. I had to do about 45mins of cleaning after they finished. There was some damage as well however it was minor such as paint chips from the door. The AC/heating unit is stored in my bathroom and the door had to be removed in order to access it. They did not put the door back they it was originally placed. As mentioned before I understand they must of been exhausted after working 8 hours straight on a very hot day but the company did say it was required for them to do a full clean up. But I would still highly recommend Boonstra especially for any repairs in condos. They take pride on their customer service and quality of work.
- Approximate cost of services:
- $10,000.00
- Company Response
Hi Danith, thank you for sharing your recent experience with our team. We thank you for inviting us into your home and we hope you enjoy the new furnace and AC. It brings us great joy to know that you recognize our courteous staff and quality workmanship but we also regret hearing that our team left behind a mess. Your feedback is important for us to improve as a business. I would like to connect with you to make things right-- please give our office a call at (289)348-0401 and ask for me, Omar Atiyeh- Operations Manager. Thank you.