Jeff in Toronto

I called the Appliance Repair Team to have them come to look at my washer machine which was not draining properly. They came later the same day, seemed like very responsive. Told me that if I replaced the drain pump then the machine would work again, total $300. Since a new machine is about $900 then I told them to go ahead. After the repair, I tried the machine and it had exactly the same issues and errors that it had before. I called up the company to get the service tech back because he didnt fix the problem so they arranged to come back in 5 days. Not as responsive also considering that they were just there and did not fix the problem. Tech arrived again and said that he reset the machine and it shoud be fine now. Then he left and in trying the machine it still has exactly the same problem, still not fixed. I call the company and they tell me that the tech told me that to fix it will be $800 more. He didnt tell me anything! but he should have told me this amount on first visit then I would have declined since a new machine is $900. Talking with the company I made clear my disappointment and that their tech charged me $300 on first visit for nothing so I should get this money refunded. They (Sam at Appliance repair team) refused and said that they cant refund for completed work. But remember they didnt do anything because the problem was still there. I did read some reviews on the company after this and many similar complaints. DO NOT HIRE THEM. Additionally, Sam did hang up on me during the call after refusing to provide a refund or fix the machine as they said they would on first visit. I cannot emphasize enough, DO NOT USE THIS COMPANY!!! Jeff from Barrie