SK from Toronto

I purchased a washer / dryer with "white glove" delivery and installation from Canadian Appliance in November. The in-store purchase was easy and uneventful. On the Tuesday, when the washer / dryer were delivered, the driver realized that the washing machine was damaged so they were never brought into the house. I called the next day to arrange delivery for a new washer / dryer. I left numerous unreturned messages for my salesperson and the store manager. I finally decided to drive over to organize a new delivery. The store manager acted as if he was doing me a favour by coordinating a delivery for Friday morning. Friday came, the driver unloaded the new washer / dryer and removed the old one. He tried to install the new washer / dryer but said it was too complicated and left in a huff. I spoke to Cash, the warehouse manager, who was able to coordinate delivery for the washer / dryer the following Tuesday and promised to send his "A-installation team". It took the guys 10 minutes to install the washer / dryer Tuesday evening. I was grudgingly given a partial refund for delivery and installation, spent the weekend at the laundromat, received no apology and was made to feel as if this whole mess was my fault. The shining light of empathy and competence was Cash the warehouse manager. The store manager, salesperson and customer service staff were surly and of little help.

We recently moved into a new house. The family room was semi-wired for a home theatre. We called Brentview to help us make sense of the mess of wires. Guy from Brentview came for an initial consultation and helped us understand our options. We hired Brentview to install the home theatre and hook up the other televisions in the house. We also bought some AV and stereo equipment. All the members of their team were highly knowledgable, professional and extremely tidy. They also came back at no charge for some touch ups. While not the cheapest, they offer excellent value. I highly recommend Brentview Electronics.

We moved recently and the previous owners of our house were smokers. We hired Finer Edge to paint, freshen up the house and get rid of the smoke smell. This is the 3rd time we've used Finer Edge and they continue to impress us with their great service and quality workmanship. My house now feels like my home. The walls are bright and the smoke smell is gone. I highly recommend Finer Edge.

My dishwasher broke on Friday evening. I called High Tech Appliance at 9 a.m. on Saturday morning. Atiar was able to fit me in same day. He arrived on time and diagnosed the problem. The repair and parts ended up costing less than he had estimated. Atiar was polite, knowledgeable and a pleasure to deal with.