Ali

Frustrating after installation service and clean up. Jamies price was the best out of the quotes we got from homestars, but not super cheap as to raise an eyebrow on what the quality of work would be. The called and showed up within the time frame we discussed and did the job in a couple of days. No issues at all with the work that was done, maybe site cleanliness could have been better. But, during the collection of the fees, I pointed out to Jamie that his crew had left metal shavings on the lawn where they had set up to cut the materials. No tarp, nor did they both to setup on the driveway (or ask us to). When I pointed (on Sunday) out the metal shavings to Jamie, he assured me that someone would be by on Monday or Tuesday and if not, he personally would come by on Wednesday to clean up the site. His crew finally came by 9 days after Jamie and I spoke, did a cursory look around and clean up, and left after 5 mins. See pictures for further metal shavings I found. Unfortunately, I cant recommend them which is a shame because I was hoping to have finally found an aluminum firm that could do the multiplex and garden suite I have planned. Update: Jamie and his crew showed up to do another round of cleanup, including using a shop vac to clean up the metal shavings in the yard. Ive updated the rating to reflect the fact that they did come back to do the cleanup, but cant give them a 10/10 simply because of the length of time it took them to come back, missed cleanup dates even with personal promises from Jamie, and the multiple call backs to resolve the issue (which to be fair was finally resolved, but took up too much of my time to chase it down).

Had bought a four level backsplit in 2016, and always had trouble with one room in particular just not getting airflow. Called victor and he came to assess the situation, showed me with the thermal camera where the air was leaking. His crew came a couple of weeks later and found several large holes in the ductwork. After they were done, the ducts were 99.9 sealed and after balancing, all the upstairs rooms had triple the airflow from before. The house is so much more comfortable now. Thanks to Victor and his whole team.

We renovated an existing small master bathroom and extended the shower into an adjacent closet. Given the new extra space we had, a proper shower door only made sense :) Doors and More were prompt with booking the initial visit for the estimate and measurement, and the door was ready right around the time they said it would be done. The installation was quick and the crew reasonably cleaned up after themselves, though not as thoroughly as I imagined they would. I've dinged one point because the towel bar we ordered was on backorder at the time of the original installation and rather than delay the installation, I was basically given two choices: go with another towel bar or have them drill the holes, fill with silicon and wait for the item to come off backorder. We chose the second option, but we also had to follow up with them on our own to check the status of the backorder from time to time. It didn't seem as though they were going to follow up and finish the installation. Also, they asked us to pay in full even though the towel bar wasn't installed until a couple of months later (~$300 towel bar).

Contracted with Skylights Unlimited for the install of a skylight. Appointment process, quotation and scheduling the install were very smooth. Crew showed up on time and got the work done over three days (plus two days over the weekend where the scaffolding remained). Overall, the crew was great, with a tendency towards colourful language due to the difficult nature of the installation. I gave them an 8/10 mostly due to the fact that some of the evidence of their installation remains such as pencil marks on the walls where they cutout the openings (which of course, I cannot reach), some type of liquid spill remains on the same wall, and a damaged stair tread where their scaffolding was resting. I received an email from them asking me to write a review and I wrote back saying I would mention all the defects, or they could come back and correct them after which I would write my review. Unfortunately, I never heard back from them, and the damage to the stair tread can't really be sanded down easily without really affecting the look, so now I'm left with trying to figure out how to replace a single tread. If they contact me and fix the damage, I'll happily upgrade my review to a 10/10. Update: true to his reputation, Denis came by to review the work and managed to fix my issues where he could, and where it didn't make sense for him to try to repair, we agreed he would help me out on my next piece of work with him. Very satisfied.

Had a situation where the local gas company shut my service down as the previous homeowner had put some stucco on the house and partially buried the gas meter. the same day, the furnace died so I'm left without gas or heat. Called McKinnon and they responded promptly to get the red tags off my gas, and install a new furnace. They also patched up a lot of visible leaks in the HVAC at no cost. Would highly recommend them as their team stayed until the wee hours to get it done and worked with the gas company to get my service back up and running.

Called up Reliable after reaching out to two other well known roofing companies. The first gave a much higher quote, and the other came by to take measurements but never gave me a quote. Reliable had done the roofing at a family members house so I knew the quality I was getting. They showed up when they said they would and got the work done on time. The only negative I can say is that their method of removing the old shingles from the garage roof left a lot of debris inside the garage as "shingle bits" made their way through the seams in the roof deck.