Adam from Toronto

My wife and I wanted to add a shower to a small bathroom. We decided to hire Richard because he was responsive and offered some good ideas. We were not disappointed and are glad we made the choice we did! What stands out the most is the quality of work and attention to detail from his team. These guys were outstanding. Professional and went to great lengths to keep organized and clean. They even tried to keep their work quiet by closing the door when my newborn was trying to nap. We are thrilled with our new shower and would gladly recommend Richard and his team again.

This store was recommended from a family friend, so my wife and I were excited when we ordered a new bed and couch. The staff at the store were easy to deal with and willing to make custom adjustments. We were happy, at first. Our experience soon became quite disappointing and frustrating. Firstly, communication with clients is certainly not a priority. We had to call a few times to find out realistic timelines for delivery. Then, when the first delivery arrived, the bed had a broken drawer, was the wrong size, wrong colour and the couch wasn't even on the truck. We got in touch with them in the morning, and were told all would be fixed. A few weeks later, after we called a few times and even visited the store to confirm bed colour, the delivery arrived - though we had to push again because they kept delaying the date. Thankfully the couch arrived this time and we are happy with it. The bed came too, though it is still the wrong colour. On the surface Designer Furniture seems like a quality place, and we're willing to give them the benefit of the doubt that this was merely one bad experience. Though, they took very little responsibility for their errors and totally failed at communicating with us throughout the process. We had to initiate everything. Their delivery logistics seem chaotic. Simple communication could solve a lot of the problems and taking responsibility for mistakes helps too. My wife and I will certainly not be using this store again, but perhaps you're experience will be better.

The three movers who did the job were professional, friendly and most importantly efficient. They watched out for little details and made moving day - which can certainly be a very anxious day - great. I would strongly recommend Rent-a-Son for anyone looking for some help.