Rob R.

We have been a customer of Francis Plumbing & Heating for a number of years now for our A/C, furnace, and plumbing needs and continue to be impressed by their professionalism and quality service. We recently called on them to replace our failing 20-year-old external taps and also to replace our main water shut-off valve with a more reliable component. The plumber sent to our home, Alex Pollock, was personable, knowledgeable, clearly explained the work he was going to do for us, and then got the entire job done to our complete satisfaction in barely more than an hour. Our wholly-positive experience with Alex is completely typical of our experience with all the other professionals that Francis P&H has sent to our home over the years which is why we continue to count on them to look after all our HVAC and plumbing needs.

We previously worked with LT Integrity Improvements a little over a year ago for various stonework jobs around our home and were very pleased with their work. As a result, we did not hesitate to hire them again, this time to do repairs to the steps of our stone patio (several of the old stones were deteriorating and needed replacing), to fix a crack in our front porch and then epoxy the entire surface, and to do some repairs to our parging. Once again, we were very pleased with their work and appreciated their helpful suggestions. Simply put, their team take pride in their work. The chap who did our epoxy job took great care around the perimeter to ensure it was neat and trim around the abutting brickwork. The individual who touched up our parging was very knowledgeable, personable, and did a great job. In short, we would not hesitate calling on LT for any future home repair jobs.

Concrete Fusion Inc. (operating as Garage Perfect) may do good work. Unfortunately, we will never know because we terminated our contract roughly three months after signing it due to zero communication from them (not one pro-active communication), zero response to our multiple emails, four broken promises, zero acknowledgment or apology for those broken promises, and a frequent inability to even leave them a voice message (their voice message box was often full). In fact, the only call we ever received from them was to immediately collect their 40% deposit – that they had time to do – but from that point on we were totally ignored. We ultimately concluded that if they were this unresponsive and this cavalier about breaking promises before any work had even been done, what hope would we have of getting service from them if a problem arose with their work. It was a risk we were not willing to take and so terminated the contract. Further, even after advising them that we were terminating our contract we heard nothing from them – no communication whatsoever to find out why we were so disappointed with their service – nothing. On 30 June 2021 we notified them via their website that we were terminating the contract effective immediately and wanted our 40% deposit back by 5pm on 21 July 2021. We followed this with a registered letter on 02 July 2021. According to Canada Post tracking, as of 25 July 2021 our letter had still not been picked up, and this despite us advising them via email on 13 July 2021 of our letter. We reached them by phone on 13 July 2021 and again reiterated that we wanted our deposit back, this time indicating “as soon as possible”. No refund was forthcoming over the following week. Around 7:45am on the deadline day of 21 July 2021 we managed to leave a voice message, again asking that our deposit be returned to us by 5pm that evening via eTransfer. One hour after that 5pm deadline, 5:59pm to be specific, we finally received an email from them to effect an eTransfer refunding us in full. All of this could have been avoided if we had simply been dealt with respectfully and with integrity. Unfortunately, we experienced neither.

We contacted LT to fix several issues: 1) Our interlock driveway had sunk near the entry to our garage. 2) Our interlock patio had sunk in a number of spots creating a tripping hazard. Due to sagging, roughly a third of it needed to be rebuilt. 3) The brick wall around one of our side garden beds was starting to fall over. 4) The parging on the front of our garage and house needed repair. We are very pleased with the work they did. Overall we found them to be dependable, courteous, responsive, hard working, and helpful with suggestions. As but one example, I happened to check on the progress on our back patio and spotted one of the crew members down on his hands and knees pushing polymeric sand into one of the tight spots by hand, just to make sure full coverage was achieved, an attention to detail we appreciated.