Vishanti from Toronto

The service from Mr. Rooter was prompt and professional. Phil took the time to explain the work, answering all of our questions and was helpful in guiding us to make the right decisions to avoid future problems. The work team was friendly and respectful. We were impressed with how tidy the work was completed; putting the excavated dirt back into place. There was hardly a trace that two 10 feet ditches had existed in our front lawn. Phil came back to make sure we got what we paid for with a camera inspection of the new pipes. Our sewer backup problem has been resolved and no more sewer odours coming from drain pipes. We are pleased with the great job and would recommend to others.

Of the highest reviewed on Homestars and four contractors later, I found Otto to be the most honest and fair with his quote; he came to assess the job himself, took pictures, listened to our concerns and gave an honest recommendation. A written quote was given shortly after. He proved to be a man with integrity (that’s saying much in this business) as he and his team went above and beyond to address our requests and correct arising issues. John and Jason were punctual, professional, respectful and accommodating and left the premises tidy. There is a noticeable difference in basement temperature after the mailbox fill-in (it’s freezing in cold weather). Also, my emails were answered promptly by either Otto or Tony and all concerns addressed. I was pleased with the outcome of the work done by Otto Masonry and would definitely recommend to friends and family and contract their services in future if needed. PS. We asked for a chimney repair of damaged and crumbling bricks as the lower half of the chimney was intact – this was also more affordable for us. Otto was the only one to recommend a chimney repair and not an entire re-build as other contractors did. He said the bricks were in good condition and a re-build was not necessary but would do it if we wanted. One contractor would not come to the house but proceeded to give a quote over the phone (Really?)…said he knew the area…I don’t know what the area has to do with my particular house or chimney! Another quoted almost 5x the price for spot-pointing (not full tuck pointing) and 2x for mailbox fill-in using “removed brick from chimney”. I understand brickwork/masonry is expensive but this is price gouging and beyond ridiculous. Buyer Beware!

I found NorthShore after researching on Homestars and was impressed by the company’s reviews and awards. Ryan came out to assess the work to be done within a week of my call to the company. He was polite and knowledgeable. He listened to our concerns, answered our questions, made recommendations and walked us through what would be done. A written quote was given shortly after and we were told it was a fair price after some consult. Ryan and Tony came out on time to complete the work and did so efficiently in about two hours on a very cold, windy afternoon. There were no problems during the installation process. They removed the old eavestroughs to be discarded and did a thorough clean up of all debris – I was impressed. They were respectful and professional in their work. Laura was always friendly and timely in response. I was pleasantly surprised that I could pay the balance 3 days later due to the office closing that Friday afternoon. I would definitely recommend NorthShore to family and friends.