Tobi in Montréal

I can't speak highly enough of this plumbing team - they're simply exceptional. In a world where reliable service is sometimes hard to come by, they stand out as a beacon of excellence. Having an older home comes with its challenges, but these professionals have consistently resolved multiple issues efficiently and effectively in just one appointment. Their unwavering professionalism instills confidence from the moment they arrive. What sets them apart is their ability to explain complex plumbing issues in layman's terms, making the process transparent and easy to understand. It's a rare and appreciated quality that has earned my trust. I've employed their services four times, and each experience has exceeded my expectations. Whether it's a minor repair or a more complex problem, they tackle it with the same level of dedication and expertise. I wholeheartedly recommend this trustworthy and skilled plumbing team to anyone in need. They have earned my trust and are, without a doubt, my go-to plumbers!

I've used them multiple times, referred them to a number of friends, and have previously left a 5-star review. Most recently, my agitator was loose, and it was recommended I replace two parts. Unfortunately, after they were replaced, oil started leaking into the drum and all over my clothes. They promptly sent the technician back, he cleaned it, and after two washes, the problem resurfaced. I reached out to their customer service team via email and chat, expressing my concerns and seeking a resolution. I'm pleased to report that they have since contacted me, and we've worked together to find a fair outcome.

Update - it’s now been over 2 months and I’m still waiting. I have had to follow up twice. Jason my sales guy continues to be very helpful but he can’t makeup for Head office who is clearly letting him and the customer down. Don’t comment here, pick up the phone and call me! Original post - Despite confirming my order 3 times, they got my front door and one window wrong. I’ve been told 4-10 weeks to make it right. Something went wrong along the way, very frustrating. Sales process was great, no pressure, not salesy. Jason was awesome. Really service oriented. Also, installer Luka and his crew were excellent, but the client experience in between needs improvement. The company HAS to get the orders RIGHT and be proactive with communications at all stages of the buying cycle. I had to call them multiple times to find out my installation date, confirm etc.