When I first spoke to Paul I was disappointed to hear they were booking appointments two weeks out, but he found a spot for my job within 3 days! I was very relieved when Matt and Ryan showed up on time three days later. For two young guys, they were very professional when they told me their compressor had broken down on the last job but they wanted to come to my job to talk to me in person and take a look at the furnace anyway for when they came back. My house is under DIY construction, and myself being the only person there, they were so kind as to even offer to help me move some heavy stuff!! They said that Paul would be in touch, and two hours later he called with a new time that would suit my schedule and Steve showed up promptly the very next morning. He did a great job, showing me the ducts once they had been vacuumed out and also vacuumed out some of the construction mess that had lingered in the furnace room (reminding me that wood shavings aren't the safest thing with which to surround your furnace...) After such great service, Paul and Steve even gave me a discount on my service! I would recommend these guys to anyone... And I think I met everyone in the company! They are a family run business and customer service was clearly as important as duct service!
- Approximate cost of services:
- $350.00
- Company Response
Hi Alana, thanks for this great review. We try and accomodate customers and sometimes it works out, sometimes we just can't fit them in, glad yours was one we could. Unfortunately equipment sometimes goes bonkers a bit beyond our control, and glad you were happy with the way in which we handled this unforseen instance. Finally when the job was completed, we are glad that you were happy with the work. We try and provide the most thorough job possible, and you seen first hand. It only makes sense to discount the work for your inconvenience, so not a problem on our end, we appreciate your patience in us getting the job done. There are a few people in the company you haven't met, but maybe next time around LOL... Thanks again for taking the time to write such a detailed review of your experience with us, and glad you were satisfied with us. All the best, til next time. Paul