I was not planning to write a review for this company but the way they treated me left me with no choice. Carolina came to see the house and provide me a quote . She was pleasant and punctual . The first cleaning went great. The only complaint was that I was not given notice that there will be one person instead of two which left me stressed for time as I had a scheduled appointment. On the second visit they used Majic Eraser on my Caesar stone counter top on the kitchen island leaving permanent swiping marks on the stone. When I contacted Carolina to find out what was used in hopes of finding a solution. She denied workers using anything but soap and water. And blamed me for not being appreciative of workers staying overtime. I gave them the benefit of the doubt and scheduled a third visit. When the worker( Elizabeth) showed, I asked her what was used on the island and she was truthful letting me know about use of Magic Eraser. I really wanted this to work as I thought Elizabeth was an honest and hardworking person. I gave her a few tips on how to work more efficiently to manage her time as well as not using water to clean wood surfaces. She had a bucket of water and a rag for all surface dusting including wood. I then scheduled my fourth when on the last minute and without prior notice Carolina cancelled and said Elizabeth is not comfortable cleaning your house . She feels unappreciated and that her work is not to your satisfaction. My only ask of Carolina was to give me sufficient notice instead of cancelling an appointment that was scheduled 3 weeks ago in the last minute. I should have fired them after leaving my countertop permanent stain.
- Approximate cost of services:
- $150.00
- Company Response
Dear Farzana,
Thank you for taking the time to share your feedback. We always appreciate hearing from our clients, as it helps us to grow and improve. However, I feel it's important to address some concerns regarding your experience with our team, particularly with Elizabeth.
Our cleaners are highly skilled professionals who work diligently and deserve both respect and understanding. It’s unfortunate that your experience did not meet the standards we strive to uphold. After years of dedicated service to our clients, we’ve built our reputation on mutual respect and open communication, and we believe this is essential for a successful partnership.
We recognize that our relationship has faced ongoing challenges, and we will not compromise on the well-being of our team. They are not here to be treated as merely a service; they are individuals who take great pride in their work.
We sincerely wish you all the best in finding a cleaning service that better meets your expectations.
Thank you for your understanding.
Warm regards,