Nancy from Hamilton

We recently made a call to Boonstra’s to set up an appointment for a technician to come and assess our A/C as it stopped working. I spoke to Catharine and she was professional and made arrangements to have a tech come to my house that evening. A few hours later I received a call from the tech Ron telling me he was on his way. When he showed up he was very professional and very kind as my puppy wanted to play. He immediately began asking me some questions to get background of what we were experiencing then he went to look at the unit. He then came in to speak to both my husband and myself and explained it was the motor. At this time we also asked if he could look at our furnace as we knew it was an old unit over 20 years old. Ron took the time to show us both what he was finding and explaining what this result in. My husband and I decided it would be in our best interest to have a quote provided on replacement of both furnace and a/c. The following day the comfort advisor Chris Errington came to our home. He was on time, very respectful and knowledgeable. He went and looked at our home and discussed the different options we had. We never felt pressured instead it was very comfortable and a friendly meeting. We explained some of our concerns about air flow and he explained why this was happening and addressed this as well. We had all the confidence in the company and after meeting the Ron and hearing recommendations to move forward and sign. The following day the installers arrive in the time that they said and quickly got started. Another set of individuals that were professional and knowledgeable. Mike and his helper (I’m sorry I don’t remember his name) did an amazing job. After a day of work we now have a/c again and in a few months get to use our new furnace. If you are looking for a company for any of your HVAC needs we recommend Boonstra’s One Hour. Don’t bother wasting your time elsewhere, they are professional, and knowledgeable you won’t be disappointed. Special thanks again to the team of people who made this possible. Thank you, Catharine, Ron, Mike and his helper. And an extremely BIG THANK YOU to Chris Errington.I give you a 10.