A in Whitby

I am sincerely impressed with Encore windows and doors (officially Encore Home Improvements Inc.), and highly recommend them. The salesman was incredible. He was more professional than any of the other company representatives that were interested in the work. He attended my residence with samples of his product, provided me with a detailed estimate to replace all of the windows and doors (that did not change as the project progressed), and was very conscientious. He kept me regularly informed on the status of the manufacturing of the windows and doors as COVID had caused production shutdowns and delays. The installation team consisted of the primary installer and at times a second member. They were amazing. They were pleasant, took the time to answer any naive questions, considerate, and creative (e.g., the primary installer came up with a clever solution to a problem with one of the new windows and the existing shutters). I waited approximately a year from when the new windows and doors were installed before I submitted my review. This gave me the four season experience with the new replacements. There have been no problems, and what a difference! I live about 40 metres from a very busy road with numerous noisy trucks and cars that we have nicknamed the Raceway. The new windows and doors have reduced the sound so much that even visitors to the house have commented on the significant change without being asked. The windows and doors are a refreshing change as they have added, not only to the sound quality but, to the insulation, and security. To Encore windows and doors I summarize with thank you, thank you, thank you.

Fantastic company. It is obvious, based on their service, why they have been in business for as long as they have. Sent them an email request for a non-urgent pipe problem. Contacted first thing next morning by a polite and helpful representative who set up my appointment. Visited, on time, by a personable service man who came up with a solution to repair the problem. His work made the plumbing better than it was originally. He was receptive to questions and explained his work upon completion. I am extremely impressed with this company and will not hesitate to call them again.

The brick window sills were deteriorating and needed to be replaced. Jesse and his team handle the task with ease. They were friendly, polite, considerate of our needs, and willing and able to answer any questions. I was so impressed with them and their work, I am planning to ask them back in the spring for some additional house maintenance.