Our advice ... get a second opinion on price!
Michael, from Waterworks, responded quickly to our request for a quote to replace our main drain. He charged us $60 for the quote and suggested a camera inspection for $300, non-refundable if given the contract. Then he quoted a total of over $8000 for the job (including HST).
Considering the cost we called another well-rated Homestars company. They came quickly, gave us a free quote, gave us a free camera inspection voluntarily, and quoted just under $6000 (including HST) for the job.
We hired the second bidder who did a super job in quick time.
We also needed a short length of gas line reconfigured between the meter and the house. Michael, from Waterworks, quoted $2000. Again we asked for a second opinion from a different well-rated Homestars company. They also came promptly, quoted $300, and got the job. They also did great work.
So, thanks to Homestars, we have two jobs completed very well.
As for Waterworks ... they likely do good work too, but check their prices!