My husband and I moved from Oromocto NB to Winnipeg MB. We had several complications with getting our stuff to us and had to live in our home without our stuff for quite awhile. Finally, after writing a horrible review I got the manager of customer services to contact me. She helped us out in getting our stuff here and a $700.00 discount for being so late. The people that handled us at the Royal Van Lines desks were kind and understanding, but the company definately needs to focus on getting their schedules intact and be on the same page. Customers want their stuff fast and efficiently as well as have good service. You have the good service down, just work on your trucks getting our stuff here when you say.
- Approximate cost of services:
- $4,500.00
- Company Response
Hello Brittannia,
Please accept our sincere apologies for delay in delivery. Can you please provide your booking number contact me directly so I can provide you a resolution? Regards, Julia-Customer Services Manager