They installed granite counters in my home.when they finished job i started cleaning next day and found 3 or 4 stains in middle of counters. few were very visible.I called them 4 times but they don't return my calls. I recommend not to use this company. customer service is bad. very bad.
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Mr Khushal, I am so sorry that you are unhappy. However, I am most sorry that you indicated in your comments above, that you called 4 times and we never called you back. I have on file along with your sign off, that not only did we call you back on November 30, 2016 we also made a trip to visit on December 8, 2016 to inspect your counter top and explained to you that the spots you are referring to our natural occurring minerals found in the material Cafe Imperial. We also have on file that you signed off on the Customer Installation Checklist that you inspected your counter top after installation (October 3, 2016) and found no chips, no stains or cracks AND you personally initialed yourself. However, if this is not true i will be more than happy to re do your counter top at no charge to you. If my statement is correct, i would be most happy if you would not post comments that are not accurate as it is unprofessional. As mentioned before if the below CALL LOG IS INCORRECT please advise and I will replace your counter top at no charge. Thank you M
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Change Log
Job Name: Savla, Khushal - HD
Job Activity: Service
Changes:
11/30/2016 4:56:45 PM
Activity Updated by Elisa
- Notes - Change from (None) to PLEASE ASSESS STAIN ON COUNTER - CUSTOMER IS CONCERNED**CALL 30 MINS PRIOR**
905-828-8804
- Start Date - Change from (None) to 12/8/2016
- Sched. Time - Change from (None) to 12:00pm
- Duration - Change from (None) to 3 hours
- Assignee - Change from (None) to Pino DeLuisi
11/30/2016 4:52:11 PM
Activity Created by Elisa
- Status - Change from (None) to Estimate