Kathy in Richmond hill

Do not use Tippet Richardson (TR). We had a miserable experience with them on our recent move. To make a long story short, the lead member of the moving crew was unfortunately taken ill early on and could no longer work. TR made no effort to bring in a replacement. With the largely inexperienced crew now short-handed, the job ran way over the estimated hours and created conflict with the other people who wanted to move in. My wife and I, both seniors, had to pitch in spending hours carrying boxes and heavy items out to the truck. In the end many of our possessions were strewn across front lawn, an embarrassing spectacle for the neighbourhood. To cap it all, the remaining crew, with no experience in packing, were unable to get everything into the truck and had to wait for second truck to arrive. Clearly, the employee illness was nobody's fault but TR could have handled the outcome much better. That was bad enough and then we got their invoice - 36% higher than the estimate! We were being charged for all the additional hours and got no thanks or recognition for our efforts to help. Instead we were blamed for having more goods than estimated--despite their detailed pre-estimate walk-through when they were shown everything and the fact that we had actually disposed of several large items. After some heated exchanges, they reduced the invoice somewhat but still left us to pay well over the estimate. And finally, they charged our credit for the revised amount without even telling us. To repeat, do not use Tippet Richardson. (As a footnote, this is not to blame the crew members who worked very hard - the problem is with TR's sales and management team.)

We couldn't be happier with the work Amir has done for us. He removed the popcorn ceilings on two floors, repaired the old plaster underneath, and produced new beautifully smooth ceilings. He takes obvious pride in his work, even making a return trip to touch up one tiny, tiny area that wasn't 100% to his liking. Amir is a perfectionist, holding himself to the highest standards.

Spray-net has done a wonderful job in transforming our drab, boring brickwork. Yannick, the franchise owner for this area, clearly explained every step of the process, answering all our questions and responding to calls and emails promptly. After the work was completed we realized there was a problem—a rare occurrence, we have since realized. As we had paid the bill in full and therefore had little recourse we fully expected an uphill battle in getting any satisfaction. Thankfully, we were very wrong! Yannick went above and beyond every expectation to rectify the problem, going so far so as completely redo the entire job. Alain, the site supervisor, and his team were extremely efficient, polite and tidy, taking great care not to damage plants, etc. We are very happy to be able to recommend Spray-net.

From the initial quote to completion of our roof we've been exceptionally impressed with Integrity Roofing. Cory explained both the quote and the process involved thoroughly and clearly answered every question we had. Shay kept us informed as to when supplies would be delivered and the work would start. The work crew arrived on time and were both professional in their work and fastidious in their clearing up at the end of the day. Even the guy who came to collect the bin the following day took a broom from his truck and swept the driveway! Quality materials and quality workmanship—a job very well done!

We are thrilled with the new patio and front walkway Elite has just finished installing! We followed their advice on the design and the finished appearance exceeds our expectations, and even before the project was finished neighbours made a point of coming by to compliment the job. From the initial consultation to the final sealing, Raffy, Marcelo and every member of the work crews were models of professionalism, making this the most painless renovation we’ve ever undertaken. Every step was clearly explained, every question we had throughout the process was patiently answered and each and every worker was unfailingly polite. The guys genuinely took pride in their work, which is reflected in the quality of the workmanship. They were also exceptionally tidy, clearing up at the end of each day. A job very well done!