Reviews

3/10

Slats were placed too far apart even though I told him as much during construction. He said that if it wasn’t right, he would fix it. We are now getting significant light coming through and the whole point was to get 100% shade. Daniel then blamed me for it and won’t return emails.

Approximate cost of services:
$3,450.00
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Company Response

Eric,

My goal is to provide my clients with what they want. I put together a detailed scope of work prior to starting work. You reviewed and agreed to the scope. Despite all that, there was still an issue. We provided you with 4 options to remedy the problem you are having. I also offered to re-build it entirely for you. All of this offered at a discounted price. My attempt to rectify the situation, wasn't enough to your satisfaction. On the plus side, all our work comes with a workmanship guarantee.

8/10

Steve Hall was knowledgeable and completely redesigned our deck. Easy to work with and gave us many options that would work within our budget. Workers were professional, efficient and punctual. Amazing experience and we're thrilled with the final product. Update: 1 year later there are several stains on the composite which have been difficult to remove. Steve Hall tried to come out and clean them for a price, but the result was less than satisfactory. I felt like he should have warned me that a lower level composite will stain easily and permanently. I would have been happier with a wood deck.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Eric,
Your deck looks fantastic. I'm sure you'd agree 100 times better than staining the old wood deck. You were a pleasure to work with. Thank you for allowing us to be a part of your outdoor space! My most memorable moment from our interaction was when you told me something like: "After seeing your design, I can't look at my old deck the same way. Every time I go out there, I picture the way it should be". Thanks again.

10/10

Steve Hall was incredibly helpful and able to work with our budget and requests. We told him what we wanted and he designed an amazing deck. Workers were professional, efficient and punctual. The final product is amazing.

Approximate cost of services:
$12,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hi Eric,

Thanks again for your business and taking the time to write your review. Take care!

Geoff

10/10

One of the best customer service experiences I've had in a long time. The job was arranged by email easily. Initial work was not quite up to standard but this was quickly corrected with minimal effort on my part. Jack Bruner really went above and beyond to make sure I was completely satisfied. BBQ looks and works great!

Approximate cost of services:
$150.00
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