Ed in Oakville

Before I talk about the quality of work, I’d first like to share my opinion of the company. From start to finish this was probably the smoothest renovation project of any kind that I have ever experienced. No excuses, delays or drama of any kind. When you email Rob with a question, you get a timely response. Once you get the quote, there are no hidden or extra costs at the end. When he tells you what work will be done and on what day, it gets done. Sounds elementary, but there are too many contractors out there that can’t manage these things and Rob stands out in this regard. The work is fast, accurate and clean, and Rob and team are unfailingly polite. Building material is quickly brought in and out with minimal disruption to your living space. Rob definitely has a system that works and manages it well. Now for the project itself. This was a full basement renovation starting from completely bare concrete floor and walls. It required new framing and insulation, full electrical, drywall walls and ceiling, raised laminate flooring, window replacement, pot lights, furnace and storage room partition, repositioning of air vent and central vac, new doors, stairway finishing and carpeting, trim and paint. All this was done in just over 3 weeks! The end result speaks for itself. I’m very picky and prefer to do most things myself and I’m often disappointed by some of the work I’ve hired others to do. I had contemplated doing this renovation myself for that reason. The fit, finish and attention to detail is more than I expected, and I’m so happy that I chose Rob for this undertaking. You’ll notice that Rob has a very high rating here on HomeStars, and I can tell you first hand that it is well deserved!

In an era where talk is cheap and everyone promises to do a good job but doesn’t deliver, Ren’s Carpet and Flooring stands out above most. Fast service, on budget and schedule, and excellent work. Dan is a superb craftsman and does amazing work. The fit and finish of the new staircase is outstanding. A small problem occured shortly after completion and the nosing on the top landing needed replacement, and Rennie dealt with it immediately and resolved it to my complete satisfaction. I will definitely use his company again for my next home improvement project.

What a nightmare. I won't go into the details of all the mistakes that were made a how long it took to finally get the driveway paved. My biggest issue was that it was paved in June 2014 and cracks appeared in the asphalt within 3 months. I contacted Frank in September and December with photographs and asked what they were going to do to honour their warranty. No response. I then contacted him again June 2015, and his solution was to patch it, which is unacceptable. His final response was that he can't help me because I won't accept a 20 foot patch on a new driveway that didn't last 3 months. Sept 2015 Update. After going through the BBB and corresponding back and forth with the owner, I'm told that this is not their fault and isn't a warranty issue. Note also that the cracks are now much wider than this original photo, and chunks are about ready to break off. I'm now looking at having this redone at my own expense as it annoys me to see it every time I pull into my driveway.

Worst service of any Oakville company I've ever encountered. Service people who never came when they said they would. Caused damage to my new landscaping. Disappeared for over a month, which resulted in a hole being chewed through the side of my garage door by chipmunks. When I called to complain, I was promptly yelled at with profanity before he hung up on me. Stay away from the Oakville branch of this company.