Winston was terrific. Did everything as quoted on time and on budget. And was available to communicate with every step of the way. Highly recommend
Hi Jay,
Thank you very much for the review! It was a pleasure working with you & we are so happy you're pleased with our work.
Thank you again,
Clear View Restoration Services Team
Up until recently I would have highly recommended Enercare. I have been a customer of their protection plans for years and are usually satisfied with those. However, in the last two years I have rented HVAC from them at two properties and a tankless water heater at one, and I am beyond dissatisfied with the quality of the equipment and/or installation. In July 2017 we rented a new HVAC system in our old home (which we still own as a rental unit) and everything seemed great, so this past summer we decided to do the same at our new home, and we also got a tankless water heater. Then in August, there was a problem with the AC unit at the first house which needed to be repaired. Despite the fact the unit was barely a year old and should not be expected to break down, we still had to pay $400 for the environmental disposal fee. This is totally ridiculous. So that was bad enough. Fast forward to three days ago, and our brand new tankless water heater (installed in June) stopped working. It was flashing an error code. The first tech that came simply looked in a manual, decided a new part needed to be ordered and left. We got the part and another tech came yesterday, and he spent time on the phone with tech support and the manufacturer and they determined that the unit needs to be replaced. They also found that the unit is damaged on the inside. So we were sold at least two lemons so far. We got the new water heater installed today and it is working so far. I do not have much issue with the service and the techs on the job. There were some problems in communication by customer support on the timing of appointments, but it got sorted out. However I have really soured on Enercare in terms of trust in the equipment they have installed.
We called Owen to replace the door boot in our Whirlpool washing machine. He came on Sunday with his colleague and they got the part installed. While testing, they noticed that water was not completely draining. We had not had this issue before, so Owen said to test a load and let him know if there was still a problem. Sure enough, on our load of laundry that afternoon the tub would not drain. I called Owen and over the phone he gave me instructions on how to diagnose and fix the problem. To get that kind of service on a Sunday afternoon is tremendous, and I would recommend Owen to anyone who needs appliance repairs.
Thanks 'J' for that little plug. But I knew you guys were anxious about getting the repair done, so I made the extra effort. Note that your bill included $150.00 for the part; 60 day warranty. Thanks for the call. Owen.
We had water coming into our finished basement and suspected a foundation crack and an expensive job. We were even quoted by another company for waterproofing. Roy from Clarke came to visit and found the actual problem - a hole in the caulking around the basement window. He gave us advice on what caulking to use, as well as other tips to keep water out around the perimeter. He could have quoted us on an expensive waterproofing job like the other company did and we'd be none the wiser (as the first-time homeowners that we are), but he gave us an honest assessment. We appreciate this kind of stand-up business practice and will definitely call Roy if we have any future problems, and recommend him to all of our friends and associates. Thank you Roy and Clarke Basement.
