Heather Helen in Thornhill

The moving team was professional and courteous, BUT- the move took MUCH longer than was suggested when they quoted the job... 8 hours longer! My belongings were horribly damaged in storage. I spoke to the company and they offered to refund a portion of my moving cost, but if I accepted the money I would have to sign a non-disclosure. I felt it was more important to warn potential consumers of the hazards of engaging the third party storage company they use. This is a list of missing and damaged items: Missing: -2 wooden boards (bed slats) -3 glass shelves for curio cabinet Broken: -Bow front dresser leg -Side table: foot snapped, leg dislocated -Bench knob chipped -Lamp cord -Toilet brush -Wooden guitar (decorative) -Christmas wreath -Wardrobe top -Paper lamp -Laundry stuff -Bins and tubs (dented, cracked) -Boxes (dented, pushed in, water damaged, rips and tears in them) -Brown bottle -green storage case -Noah’s ark (elephant head) -glass candle stick (3rd in a set) -small mirror -gift box -AC duct -angel smashed -prop figurine -ceramic bowl -soap dish figurine -stained glass cat -votive glass -cat angel ornament -mug -bowl -drinking glass -metronome -plastic cutting board -wooden picture frame -tea cup -microwave cart -kosher salt box (crushed) -glass canister lid -wooden table -crystal bottle (antique) -chipped green bottle lip -mask (crushed) -over the door hanger bent and broken -cement base to standing lamp smashed -2 cream mugs: handles snapped -Incan mask -replica wand -lavender gift pot Scuffed/damaged: -DVD cases x4 -bookshelf sides -dresser top edge -telephone booth -candle -chair legs -aerosol can -dining room table top -white table legs -red leather chair: corners scuffed and worn down from dragging? -piano bench: pin from hinge missing and 3 legs loose (and it was wrapped in plastic!) -black picture frame -curio cabinet front edge -piano front edge (plus there was a ton of what looked like sawdust when I removed the plastic wrapping) Issues: -several large items that weren’t mine were included in storage and move: why was I charged for storage space and moving (loading/unloading) time for large items that were not mine. -who exactly moved my belongings into storage?