Elaine Watson in Vancouver

During the recent cold weather, condensation formed between the panes of the french door Ecowest installed on my home. This problem recurred over several weeks. After contacting them by email and phone, I was told this is "normal" and "no problem". When I disagreed, I was told someone would come out to my home to look at the door. That was 2 weeks or more ago and no one has visited or called. The impression I am left with is that once they have your money you are on your own. I would not use this company again.

They did a great job on my small project. Very tidy and careful around my plants. Creative suggestion for joining two levels of downspout to make sure they won't easily come apart. Small issue was attended to the very next day. Would not hesitate to recommend this company to others.