Firstly, I need to say that a rating of 10 is too low. I rate them 20 or higher with no hesitation. We first met with Vitaliy and Igor and let me tell you, these men are professional, knowledgeable men that come with a wealth of experience to provide you with an outstanding basement. Their customer service skills are exceptional, every phone call to them was always answered or returned. We dealt with Natalie in the showroom to pick our flooring, tiles, paint etc. She is very talented in helping you put things together and provides great advice. For the numerous times I changed my mind and called or emailed her she never made me feel like I was a bother. The tradesman are all professional trained men that provide excellent workmanship and take pride in providing you with quality outcome. They always consulted with us and provided us with updates on their progress. They were all very courteous, hard working men which worked extremely long hours not to mention how tidy they were in always cleaning up after their work was done. They completed our basement in exactly 2 weeks and we were amazed on how proficient they were. They are all team players and that’s why this company runs so smoothly. We are thankful for all the previous, positive reviews we read on Homestar which lead us to hiring them to complete our basement. We have no hesitation in referring this company to our family, friends and Homestar readers. Believe us, you will not be disappointed in hiring them. I firmly believe there is no other business like Finished Basement out there. We are honoured and grateful to have had Finished Basement create our dream basement.