Elizabeth Wheeler in Ottawa

Ottawa Cabinet Company has worked for me four times. Each time they have done a magnificent job. In addition to two smaller projects, they designed, built and installed two large wall units, one for audio/video/CD equipment and another wall sized bookcase, in my home. David Throop has the amazing ability to discern and envision what we want while making suggestions for improvement and functionality and producing high quality products. In addition, he arrives when he says he will, finishes the project when he says he will and he and his staff work very hard and are very pleasant to deal with. They leave the workspace neat and clean. I recommend them highly.

I have been using the services of Drain Away Inc. for over ten years, They have helped me with small problems like leaky faucets and blocked drains and with big problems like renovating a bathroom after a foundation leak and putting a camera down the outflow pipe at my new house. Carey, the owner responds to phone calls personally any hour of the day. He always calls right back with an appointment time. His plumbers come exactly when they say they will and they always fix the problem expertly and quickly. In addition, the gentlemen who come to my home are always polite and personable and they leave the work site spotless. I have no hesitation in recommending the services of Drain Away Inc. I have been consistently satisfied with every aspect of their services.

I paid Capital Appliance Repair $1255.55 to fix the fan on my downdraft grill and they didn't fix it. The fan was very weak, only one setting worked and it did not draw any smoke in. They ordered and installed a new motor. When that did not fix the problem they ordered and installed a new motherboard for the stove. After that the fan did not run any differently than it did when I called for service which leads me to doubt those new parts were ever required. The smoke from the grill did not draw in as it is supposed to and my house filled with smoke and my smoke alarms went off when I used it. They also misdiagnosed two problems with my ice maker/water dispenser. My ice maker kept icing over and the water only dribbled out of the water dispenser. The technician told me that there was nothing wrong with the ice maker, I only had to defrost it and it would be fine. I defrosted it and it kept icing over; requiring defrosting every four days. The technician said that he was "100% sure" that the dribbling water dispenser was cause by a faulty valve and he would order a new one. I told him that I had just changed the filter and said that perhaps that was the problem. The technician, still insisted it was the valve He installed the new valve and it made no difference. I told him to remove the new valve. He did and told me that he would charge me "only $100" for it. I did not object at this point because I was still hopeful that he could fix my downdraft fan. I purchased a new filter, installed it and the problem was solved. In reviewing their inability to fix my downdraft fan Capital Appliance Repair first blamed Jenn Air, saying it did not make the same motor anymore (they did). I told them I doubted that Jenn Air would make a motor that did not draw any smoke in. If so, I assume that Jenn Air has been inundated with lawsuits. Then Capital Appliance Repair started blaming me saying that I approved everything they did. Yes I did approve it because I believed that Capital Appliance Repair could repair appliances and when they told me that this was necessary I believed them. They also said that they showed me that the fan sounded different when listened to under the floor in the basement. I agreed that it did sound different downstairs but that it was barely discernible upstairs, there was no difference between high and low settings and it still did not draw any smoke in when the grill was being used. The technician moved the motor upstairs under the stove but it still did not draw,and there was no difference between the high and low settings. The technician then, without any input from me, elected to put the motor back under the floor, told me that he could not fix it and that perhaps I could get the money I paid for the new motor back ($303) and washed his hands of it. When I contacted the business owner or manager he offered to refund the $100 I paid for the unnecessary refrigerator valve I never needed. I pointed out that that still left him with $1155.55 of my money for accomplishing nothing. In our e-mail exchange he then resorted to falsehoods, saying in one e-mail that he had sent his technician to my house twice with no charge and then in a subsequent e-mail he said he had sent his technician to my house five times without charge. Actually, it was just the last visit, when the technician told me that he could not fix it and wouldn't try anymore, that was without charge. The manger acted as if he made a grand gesture by not charging me more for accomplishing nothing. I subsequently hired another appliance repairman who was able to fix everything in two visits. He ordered and installed the correct motor, he replaced the tube vents with rigid ones and re-positioned the motor directly under the vent. Once the correct motor was installed and working he noted that the high and low settings on the display were reversed; high displayed as low and low displayed as high. He re-installed the motherboard correctly and I can finally use my grill again. He replaced the ice maker that the technician from Capital Appliance Repair said was working just fine despite the fact that it kept icing over. It now works perfectly too. I paid the second technician $872.93 on top of the $1255.55 I paid Capital Appliance Repair for accomplishing nothing. The Capital Appliance Repair owner/manager has not ever actually claimed that they fixed anything because they didn't and his technician verified that by saying it did not work, he could not fix it and I might be able to get $303 back for the motor. The owner/manager refuses to refund any of my money saying that he stands behind his work. So, if you want a company that can not correctly diagnose or repair appliances, misdiagnoses problems, orders and installs the wrong parts, installs the parts incorrectly, blames you for their ineptitude, blames the appliance company, makes up alternative facts and leaves you with an appliance that still does not work Capital Appliance Repair is the company for you!

Worst customer service I have ever experienced. First came to my house on April 5 and by August 15 still had not fixed it. They stood me up five times and sent a guy who did not know how to repair it. The original guy did not even diagnose the problem correctly as I subsequently had it repaired by another company. Guy took the original motor, fan and housing with him. When I told them I wanted it returned he just left it on my front step. I wasted 24 hours waiting for them to show up. Did not have the use of my grill for five months. A lot more examples of their poor service. Avoid Young's.

I have called upon the services of Mr. Steve Salter several times. Today I called to book an appointment with Mr. Salter and he called back immediately, told me he was just a couple of blocks away and appeared at my door minutes later. He is always able to diagnose and fix the problem immediately. He arrives exactly when he says he will, is very fast and competent and leaves the work site clean and neat. In addition, he is a very friendly and affable gentleman and takes great pride in his work and his family business. I would have no hesitation in recommending Mr. Salter for any job; big or small. My only regret is that I did not meet him years ago.

Laurysen promised a kitchen in 10 days; it took 11 weeks. The men who installed the kitchen butchered the job. Cabinets were not centered around the sink, doors were uneven and too far apart, a shelf looked like it was going to fall off the wall, there were over 150 dents, knicks, scratches, gouges and gobs of putty. The cabinets had places where the stain was not applied, there was a big scratch underneath the varnish on one door, the valances fell apart. the crown moulding did not meet in the corners, Best of all they left the electrical cables for the microwave and sink light hanging outside the cabinetst and housing. Laurysen tried to camoflage the mess very badly by putting trim around the cabinets that didn't meet the wall, they took another stab at the crown moulding (which still didn't meet) they attempted to fill in all of the gouges and scratches with wax pencil and it looked even worse. Only after we threatened them with legal action and a complaint to the BBB did they send a manger over to look at the mess. One of the owners actually had the nerve to compare their abysmal service and our resulting aggravation and inconvenience to "Lumps in the Gravy".They assured us that fixing our kitchen was a "priority" but it took them another three weeks to get it fixed after that meeting. After 11 weeks we found ourselves living among boxes and having to empty cabinets again. As a result of their incompetence we had to delay other scheduled work and incurred costs over over $800. They never admitted reponsiblity or apologized. By the time the first service tech came to our house Laurysen had fired the installers who had butchered three other jobs in addition to ours. A company that cared about good service, quality work and customer satisfaction would have visited these sites immediately as sson as they became aware of the problems and made an effort to fix the mess but we had to fight and threaten them to get it fixed. Then they had the nerve to say that they had "bent over backwards" for us. They bent over backwards to pretend the problems didn't exist, then they bent over backwards to make minimal efforts to camoflage the problems and then they bent over backwards to insinuate that we were demanding and hard to please when we only wanted what we had hire and paid over $22,000 them to do. I would caution anyone who is considering Laurysen to avoid them. They are all smiles and assurances of quality craftmenship when they take your money but when there are obvious problems they deny, stall and accuse their customers of being unreasonable. The itchen contractor they recommended said it was a lousy job and the installers from Emerald Tile whom Laurysen subcontracted to install the granite said that they couldn't believe how uneven the cabinets were. I am sorry that I ever set foot in Laurysen.