Private User

Had a virtual meeting with Allan and chose the garage door we wanted. it is absolutely stunning and was very easy and painless transaction. Garage door installer was very experienced and professional. Also aluminum cappers did a splendid job following the creases of the wood trim. I highly recommend them.

Ported my landline to a VOIP line and BELL decided not to tell me it will not work with my existing system. Has not been properly monitored since February and I was the one who discovered it wasn't working properly in end of May. I pay in full for the year and they offered to do an upgrade to a wireless system with a sim card not needing the landline. They sent 3 techs out in 2 weeks time. 1st tech showed up 2 hrs late out of the 4 hr window and decides to tell me he is not qualified to do the install. He sets up another appointment for another tech to come out next day. 2nd tech shows up 25 mins before 4 hr window is up and makes excuse he can't install motion sensors as he doesn't have them. Make another appointment with sales guy for next Saturday and 3rd tech shows up and brings a whole different system and wants me to pay $250 for a keypad. I have 3 existing keypads and they wanted to charge me for the 2. Since I paid in full for the year, they wouldn't credit me from the moment my landline changed but from the moment I found out and actually talked to a sales rep. Don't waste your time with Bell as they are useless and don't care about your time and sanity. Do yourself a favor and go with a reputable company like ADT or Vivent. BTW I was a loyal customer of Bell since 2005 and my wife since 1990. We decided to cancel all services from Bell and have been better off since.

Bogdan is a genuine and passionate person about his business. We originally wanted a double steel front door to match our garage door but insisted we come to the door factory to see other styles. We are so glad we did as we eliminated the double door entry and went with a 42" fiberglass front entry door with sidelight which matches our garage door. They even matched the color perfectly. All in all, very professional and patient and they will try to accommodate to make sure you are 100% satisfied. Pricing was also roughly 50% less than other quotes we received. I highly recommend Universe windows and doors.

Michael was very reasonable and a pleasure to work with. We negotiated the price. Anthony the installer was very courteous and made sure I was completely satisfied with the install. He took his time and made sure everything was level and plumb. I highly recommend them and will use them for my mom's house. My wife and I are very pleased with the product quality and install.