Windows failed seals brake SECOND replacement worse than the first. Five months of nothing but excuses and now no response. Guess you get what you pay for and service is not part of the deal for this company. UPDATE just read company response. On August 19 I advised the owner that I was going in to the hospital for tests mid October. How he can construe this was Covid related boggles my mind. My concern was what the results would be and that further procedures would keep me in the hospital. I advised I needed a date because once in the hospital I had no idea when I was coming home
- Approximate cost of services:
- $11,000.00
- Company Response
We here at Windtek were very surprised that you wrote this bad review of our business after we chatted so many times for days back to back. We took your calls whenever we could and hope you understand we are very busy trying to catch up on installs and service and may miss some calls.
The thing you failed to understand is that we are just following government protocol. In your calls with us you said precisely that you were not feeling well and also how adamant you were on wanting quick service. According to the government of Ontario, Canada, and The World Health Organization, there are legal policies that stop us from being able to come to your home while you are sick. We are required to follow protocol and we are not willing to risk the health and safety of our team or our clients in situations like this.
Windtek has been in business for almost 50 years mainly due to pride in product and service.
We did replace the items you initially complained about and we told you to adjust the humidity in your home and possible an awning over your front door as the problem is spermatic and there is NO protection over your front entry. As for the second time, we never said we wouldn’t supply service but that you must simply be patient as many people in your situation are. Both for better health and for regulations to cool off as we follow the same regulations every other company must abide by Non-essential work is still at risk due to the pandemic as I am sure you know. As regulations ease off we will be in contact for inspection of your thermal units.
Thanks,
