Marlo in Toronto

Chatted throughout Thursday with Michael from Avas Plumbing regarding my issue. He researched my model (Pfister) and was upfront about whether the problem could be easily fixed. He even offered a compromise to install a temporary faucet while we waited for a new order to be delivered. He sent one of his associates Joe this morning to look at the problem. He quickly deduced that it was an O-ring that had come loose under the gasket and was able to fix it within minutes. Michael even followed up an hour later to ask for my level of satisfaction for the service, and even knocked off $30 from the cost. Would highly recommend.

These guys went above and beyond. The first dishwasher we purchased had a defective water sensor and unfortunately couldn't be installed. He charged us only for the service call, which was quite reasonable for the length of time he was here. Thankfully our second dishwasher arrived intact and they were able to install it easily. They even fixed a problem the previous plumber had created with the drain hose, and didn't charge us beyond the initial quote.