Non-Transparent pricing strategy
They did the standard $80 dispatch fee, waived if you accept the labour estimate (in this case $280). I asked how much it would cost to replace the washing machines tub and bearings as i was fairly certain this was the issue. He deflected, by saying it was repairable and that it would cost $1400 to buy a replacement to fit in it's place. Against my better judgement I accepted the labour cost and then after 50 minutes of work he came and told me the repair i had originally asked the repair price of would be $908. It's a 15 year old washer and he still tried to pressure me into doing the repair. The total costs would have been $1,350 if i had done them. He even tried to tell me that mine was better as it was a european model and that he could tell because the top was flat... I should have checked with BBB before calling.
- Approximate cost of services:
- $280.00