William in Kamloops

My wife and I purchased a Sabal/Hopewell home in Mahogany - Calgary in 2014. We dealt with the Hopewell through 1-year workmanship warranty with notable and inconvenient repairs throughout the home. In late September 2018 we noticed mould on an exterior wall and engaged both Hopewell and the warranty provider. The process has been horrendous. The repairs and mould remediation have consistently taken longer than articulated, were attempted without proper permitting by the City, and have resulted in our home being uninhabitable for over a year. Hopewell has consistently pressured our family by financial and other means to accept work despite failure to follow industry established procedure and best practices to avoid further endangering our family. Our home is not currently in a state to sell or live in, despite our best efforts. It is my opinion that a new home builder should be evaluated largely based on warranty and customer service, which extends long after the sales and construction phases. I would not recommend Hopewell for these reasons.