Phillip in Oakville

Had a large area vinyl floor put into a kitchen and addition. It required a5/8" subfloor put on top of an esponite sub floor in the kitchen. The addition had good quality subflooring how ever had to also have a 5/8" subfloor ontop to match the level of the large room. In 30 years of business they never had an issue with putting good quality sub floor on top of esponite. (thats their story). They used a few screws and lots of staples on the entire area. . Initially the floor looked fantastic, but after 2 weeks, the staples used to fasten the two subfloors together began to work there way through the vinyl floor in the kitchen (the area with the esponite). Because I had esponite sub floor it was my fault that the staples would not hold into the esponite. The owner (Dominic) said I had some ownership in this so I had to pay one third the repair cost.Prior to the floor being installed they were fully aware of the esponite subfloor, yet they continued to apply the good quality subfloor on top of it. Initially I agreed to pay for the repair however did change my mind because of the following....1). I was a low priority. The repair was completed over 6 days with full disruption of my home,, they were losing money so there was no hurry and 2) In order to limit their cost for the repair, the owner did not order enough material to match the pattern in the tile, therefore the new section had to be divided into two pieces. There is a pattern that could not be followed unless the new piece of flooring was approximately 4 feet longer. I hired this company because I was told there would be 1 seam (2 peices of flooring) in a very large room....In fact I now have 3 seams (4 pieces of flooring)...not what I paid for. They pieced two pieces of the vinyl together to finish the project. Not what I had paid for initially, and not what was told to me prior to the repair. After 30 years in the business Dominic forgot about the matching of the flooring pattern. Carpet Warehouse had to rip out the newly installed subfloor and screw and reglue it, as they should have done in the first place. The only poor judgemnt on my part was using this company.. Never recieved a satisfactory explanation. Contractors I have spoken to always glue and screw subfloors into the joists. Beware deleaing with Carpet Warehouse (Oakville).

Had a large area vinyl floor put in. a kitchen and addition. It required a5/8" subfloor put on top of an esponite sub floor. In 30 years of business they never had an issue with putting good quality sub floor on top of esponite. (thats their story). They used a few screws and lots staples. TInitially the floor looked fantastic, but after 2 weeks, the staples used to fasten the two subfloors together began to work there way through the vinyl floor. Because I had esponite sub floor it was my fault that the staples would not hold into the esponitea I was told that I had some ownership in this so I had to pay. for the repair. Initially I agreed but then relized very quickly , when the repair was made, I was a low priority. and they did not order enough material to make one room repair job.. In order to match the whole room.. They pieced two pieces of the vinyl together to finish the project. Not what I had paid for initially, and not what was told to me prior to the repair. In addition my family and I had to endure another 6 days of disruption, and dust in my home. They had to rip out the newly installed subfloor and screw and reglue it, as they should have done in the first place. I was told it was partially my fault even though they were fully aware that they put good sheets of subfloor on the esponite. The only poor judgemnt on my part was using this company.. Never recieved a satisfactory explanation. Contractors I have spoken to always glue and screw subfloors together. Beware deleaing with Carpet Warehouse (Oakville).