bgoodman4 in Toronto

Terrible customer service. I was a long standing customer of ADT when Telus bought ADT and my account was transferred. I had my equipment upgraded at the suggestion of a Telus rep and was charger $1800 for this. I did the equipment upgrade in June of 2023 and now I find out that one of the sensors is positioned in such a way that in order to change the battery I will have to remove the sensor from the door frame. Given that the sensor is stuck on with foam sticky pads I would then not be able to replace the sensor on the door. To have a technician come to my home to move the sensor will cost me $175 (probably plus tax on top). This was not my fault, its the fault of the installer. Staff at the call center gave me incorrect information on 3 occasions and do not really seem to care. They have all the cards, the customer has none.

Have used these guys for a number of carpet cleaning jobs which they did great on and just had them clean our sofa. Our dog liked to sleep on it and it was a mess. Not any more. Toronto Steam and Clean brought our sofa back to like new. We are very happy with the job they did and would def. recommend them.

We have been using Urbanscapes and Great Canadian Snow Removal to maintain our garden and clear snow in the winter for about 5 years and have been very happy with the service that Clay, Rich, and the rest of the team provide. Last summer we decided that our walkway and field stone stairs needed an upgrade and we asked Clay and Rich for some ideas. We liked what they suggested and I must say we could not be happier with the results. This year we decided our wrought iron railings needed to be painted as they had a lot of rust on them. Because we were so pleased with the job from the previous summer we decided to have these guys take care of the railings even though the quote seemed a bit high. After seeing how hard the guys worked, painstakingly hand sanding the railings to get rid of the rust, and how meticulously the painting was done, I understood the quote and actually felt that we got exceptional value for our dollars. We also needed some large tree branches removed that were rubbing on our roof and Clay came through again with a team that did an excellent job. In short these guys are, in my opinion, The best. By the way, the dollar amount of $22,000 noted under "Approximate Cost" was for the work done last summer as well as the recent railing and tree branch job this year. We highly recommend Urbanscapes and Great Canadian Snow Removal, give them a try, you will not be disappointed.

Like others who posted reviews I was very unhappy with this company. They came on time but I am sure that they inflated the price of parts. MY wife dealt with them and she accepted what she was told by the tec. Much to her surprise the total bill came to over $900 for a 30 year old clothes dryer. The parts charges were for a belt ($195) and a heating element ($345). These parts he just happened to have in his truck,,,,lucky us. I am sorry I did not check HomeStars before calling this company but it was a rough day and my google search for an appliance repair company turned up this company at first hit so I called,,,,,my bad. Stay away from this company, real bad.

Purple Properties exceeded all our expectations. Not only did Rowan and the team do an exceptional job on our home renovations but everyone was a pleasure to work with. Rowan, our project manager, not only provided guidance when we needed it but he efficiently solved every surprise we encountered along the way. He was quick to respond to phone and text messages when we had questions and he frequently dropped by the house to make sure everything was going according to plan. Every aspect of the work done was impeccable and at the end of each day the work area was cleaned and all tools and materials organized so as to provide the minimum disruption to our household. The timeline for completion of the project was almost as estimated (5 weeks) and it only went beyond the estimate because we added to the job as work progressed (total job took 6 weeks). As the various aspects of the renovation evolved we were provided with a regular written accounting of costs for work done, estimates of costs of work still to be done, and a running total of amounts paid. The various workers were very professional, if we were told they would be at our house at a certain time they were. If they said they would be finished for the day by a certain time they were. They worked hard, fast, and efficiently. Each and everyone of them were always considerate of us and we felt that they genuinely wanted us to have a positive experience. We have a number of projects in mind for the future and would not consider anyone but Purple Properties to do them. Very highly recommended. Renovation description: Repair and re-shingle roof. Replace 3 skylights, new skylights are thermal energy efficient. Remove old insulation from the attic and provide high energy efficient substitute. Replace kitchen floor. Completely gut and remodel two bathrooms (guest bathroom and en-suite). Refinish and repaint banister and railing. Paint ceiling, walls, interior doors, and baseboards where required. Replace 4 exterior doors. Replace 5 under-counter pot-lights with pot-lights that use energy efficient LED bulbs.

Glad I switched to these guys as they are much more pleasant to deal with and do an excellent job. I switched because the fellow I have been dealing with could not accommodate me this year. I would strongly recommend Maple to anyone who needs their eaves or windows cleaned.