Matthew in Toronto

I had a bird's nest behind some fascia and under a soffit. The office staff and service rep were really great. When calling in initially, they took the time to ask me a couple of questions about what the job was and they explained what would be the likely remedy and what the costs are likely to be. I really wish I remembered her name because she was great. I got several quotes for this type of job and they were all within the same range, including SWAT. I went with them because my family had used SWAT in the past for a racoon issue and they were very helpful. lThere was a small miscommunication with regards to the time of the actual service call, so I called in on the day of and they were super friendly and accommodating and the situation was resolved within 30 minutes which was incredible. When on-site, I got a rep named Rob and he was super friendly and incredibly fast. He was knowledgeable, didn't mind chatting with me to get some more details and give me some advice as well as tell me exactly what he was doing ~30 ft. up in the air. He finished in less than 45 minutes including the time spent explaining to me what he was seeing and doing about it, and warranty. I wouldn't hesitate to call them again and would recommend them to anyone I knew.