Catherine in Mississauga

Our new bathroom is a work of art. I often find myself standing in it staring for no particular reason except it is calming, clean and lovely. Working with Gabe and Roomsreno was very pleasant. Communication was easy, advice was great and despite being a family of 4 at home - we usually forgot they were there. They were respectful of us and our home with the added Care for COVID. There was one mishap for which they quickly took accountability for and steps to correct. Very happy with our new bathroom, probably rate a 9.5 if half scale was available. Project took just over 2 weeks.

I have to think this must be a case where satisfied customers are not posting their experiences. Our dishwasher lock broke and I have called Sears in the past but my mother-in-law recommended Crawford. I called and they were very polite and more importantly, accommodating. There was no 8hour window I had to make myself available for- she did say it was easier to accommodate because I lived very close by. I did call, Sears to compare, and they were 20% more expensive for the flat fee + they charged nearly double for the parts. Crawford was able to see me 2 days after my initial call, it took the guys 30 mins to fix, plus he spent 15 mins chatting with me about tips on maintence. The actual repair guy was a pleasure to have. For something that is always a huge inconvenience, this was a seamless, smooth experience.

This company is unprofessional, overpriced and poorly managed. We originally used NCM to clean our empty 800square foot condo, they charged 250$ and it was totally empty. I decided to use them again in the absence of my regular cleaner only because they are bonded and insured. They advise they would formally provide a time a couple of days prior to the appointment...I thought this was totally bizarre and inconvenient but decided to go with it. When they confirmed the appointment they provided me with yet another quote prior to seeing the house or the degree of uncleanliness. This quote was 100$ more than the original. I was now at 300$! So I called to gain clarification and spoke to Isabelle. She advised that this was a deep cleaning. I had not requested a deep cleaning and when I pulled up the website to determine the difference she had difficulty differentiating what my expectations should be between the two...in the end we agreed on 2 maids for 3 hours, 180$. The evening before I spent an hour after putting my two toddlers to bed, "decluttering" the house so that the maids could spend more time "deep cleaning"...an hour before the appointment the next morning I Received a call from Cathi advising that they would need to reschedule the appointment for the following day at 3:30pm...when I pushed Cathi to help me understand what happened and ensured she understood the accomadations I made with my kids to get this done, she continued to blame the employee. She failed to understand that this "emergency" was the businesses problem, not mine as the customer and a properly managed business would have a back up plan to ensure the commitment to customer was upheld. A test of a truly well run, successful business is when there are challenges and how they overcome them to ensure a seamless service experience for the customer...this experience was a disaster from start to finish and I will not be using their services again. update: the company called at 1:00pm to send a crew for 1:30pm. I can appreciate that some effort was made to rectify my experience however it still did not Work with my family situation and I declined the offer. I felt that they thought I was being unreasonable and therefore that their apology was insincere.

DO NOT UNDER ANY CIRCUMSTANCES USE THESE CONTRACTORS. Randy and his wife are courteous and friendly, but they overpromise and underdeliver. They commited to doing two of our bathrooms in less than 4 weeks and ended up sending one man to do it which is ridiculous. A year later we were still trying to get them in. As professionals they did not address the curvature of our powder room wall and the tiles going up the wall have buckled. When we asked them to fix it, they quoted us a cost...? We were livid. This was not professional work as promised by both themselves and a renomark renovator. They ended up ignoring our contacts as the Finishings left to complete would have cost them more than the amount we owed them. We have taken it up with Renomark but after another year of trying to get them to take action, we are at our wits end. We have one more bathroom to do and will likely have to get the contractor who does that to address what is incomplete in the others. Please do not use these guys...

Both my husband and I were very impressed with the professionalism and attentiveness of Mohammed. We had the kitchen done in our 1954 built home and the transformation is breathtaking. Our reno went right to the drywall. For those of you with older homes, you'll know that the walls are not exactly even. All of the contractors were in constant contact and did very professional work. The final details are typically where contractors drop the ball - but the team at Sky Kitchens followed through until the last minute. Also very good value given some of the other quotes we received from RenoMark contractors. After having a very poor experience with a RenoMark contractor we would always choose our contractors from word of mouth. Renomark is also a business and really doesn't protect the homeowner from poor services from contractors.