sharlene in Vancouver

Legacy is a professional, dedicated, responsive, and friendly team. We asked many companies for quotes and we chose Legacy because of their wonderful reviews on google, homestar, and the best windows sales person on the market - Kyle. Carlie took care of the order processing and scheduling. Then the installation team, led by Trevor, showed up on time and finished the work smoothly. Alex came by to check the work after its done. We are dealing with a lot of contractors during renovation. Many of them gave us headaches, but not Legacy. We had a nice break when they were on site for a week. If you need new windows, look no further!

The driveway to our garage has a grading problem. Every time we drive into the garage, the front of the car will scrape the driveway. We contacted Burnaby Blacktop Ltd. We drove the car back and forth a few times for C*** to make the assessment. C*** explained to us that there are two ways to repave the driveway. One easier and cheaper way is to just pour another layer of asphalt on top of the existing one. But to fix our problem, they will need to dig out the existing driveway and redo it completely. We said we will go with option 2 because the reason we want to redo the driveway is to fix the grounding issue. He quoted us at $3465. In the contract, it specifies that it is to “re-grade driveway to address grounding out by car when parking.” We paid the deposit (50%) which is $1732.5. They repaved the driveway and ask us to wait 2 days to try the new driveway. On day 3, I tested the driveway. The car still scrapes the driveway exactly as before. If we knew the result was like this, we didn’t need to repave the driveway. We sent burnabyblacktop an email including photos. Another gentleman showed up at our front door ask to see our driveway. We drove our car and showed the grounding. He said he will get back to us. C*** called back. We explained that during the quoting process it was promised to us that the grounding issue will be fixed that’s why we decided to repave. We do not think we need to pay the full price since they did not fix the problem at all. C*** suggested us to pay another $2000 dollars so that they can redo it again with a French drain. We do not want to take the risk again with such amount of money. C*** said we still need to pay the full $3465 otherwise he will send our bill to a collection company. I am appalled by the poor quality of the work and the ignorant attitude of customer service from this company.

Since we are designing our own bathroom, and we are perfectionists, we are very grateful to have Alex to be our tile setter. (1) We simulated the position of each tile in our entire bathroom, Alex is patient and executed the design flawlessly. (2) Alex pointed out some designing flaws and gave great advice of how to improve them. Say no more, just look at this beautiful work. Alex, you are truly a tile artist, and a hardworking person. We wish you all the best for your company and have no doubt that you will be more and more successful in the future.